From: Nolan, Beth A [bnolan@fhcrc.org]
Sent: Friday, March 12, 2004 3:25 PM
To: 'irene@settleinseattle.com'
Cc: Bob Harris (E-mail)
Subject: thanks!

Hi Irene-

Bob and I want to extend our sincere gratitude to you for steering us through the process of buying our first condo. We didn't believe that we would ever be anything but renters but you helped us realize a dream of owning our own place!

It was your calm, efficient, reassuring and professional demeanor that kept us from pulling our hair out during what could have been a crazy time-but you kept us sane! You helped us find a home that is exactly what we wanted, where we wanted it and for a price we could afford. Over and over we asked the same questions and you answered them patiently and accurately, explaining any terms we weren't clear about. You made yourself available to show us properties when we wanted to see them and if we left you a voicemail, you returned our calls right away. Your efforts made the house-hunting process as stress-free as is humanly possible-and we can't thank you enough.

We feel that you had our best interests at heart and we really appreciate that! We will be recommending your services to anyone we know who is looking to buy in Seattle.

Again, many, MANY thanks!

Beth Nolan and Bob Harris